Quality Management Center – Deputy Section Manager, Ms. Chen Yun-Ching

【Recipient of the “Total Healthcare Quality Improvement Award” from the Taiwan Healthcare Quality Association(THQA)】

       Far Eastern Memorial Hospital has always placed people at the core of its mission, upholding the spirit of continuous improvement. The hospital actively integrates digitalization, automation, and intelligent services to establish a patient-centered care model, while also ensuring smooth and efficient workflows for staff to enhance overall healthcare service quality. Guided by ESG sustainability principles, the hospital not only strengthens medical safety and quality management but also fosters a friendly workplace environment, promoting employee well-being and organizational resilience.

Honored with the “Total Healthcare Quality Improvement Award” signifies professional recognition of the hospital’s efforts in total quality management, cross-departmental collaboration, and innovative service development. Moving forward, the hospital will continue to focus on patient needs, deepen the application of smart healthcare, and strive toward a new realm of higher-quality and more sustainable medical care.

【Won the 2025 Taiwan Healthcare Quality Management Competition】

     To further enhance healthcare quality and uphold the spirit of continuous improvement, two teams from Far Eastern Memorial Hospital participated in the 2025 Taiwan Healthcare Quality Management Competition, earning one Merit Award and one Potential Award.

 【Merit Award】

      Enhancing Awareness of Hospital Treatment and Health Care Among School-Aged Children with Precocious Puberty and Their Parents

Awarded Team: Pediatric Ward 11D, Department of Pediatrics, Department of Pharmacy

     To improve awareness of inpatient treatment and health care among school-aged children with precocious puberty and their parents, and to promote healthy behavioral changes, the pediatric care team implemented major strategies: First, Developed care procedures and educational videos, introduced an interactive e-book titled “Fun Learning Health Education”. Second, produced a podcast called “Walking with You on the Path of Growth”. And designed a “Living Environment Cart” and a “Millionaire Quiz Game”.

    These initiatives effectively increased children’s awareness to 81%, parents’ awareness to 89.5%, and achieved a care satisfaction score of 4.8 out of 5. The children also showed initial improvements in healthy behavior.

 【Potential Award】

      Reducing Waiting Time for Pulmonology Outpatient Consultations

       Awarded Team: Outpatient Nursing Station, Outpatient Department, Digital Development Department, Outpatient Services Section, Audit Office, Planning Office, Department of Pharmacy

       A cross-functional team launched a project to reduce waiting times for pulmonology outpatient consultations. Key initiatives included: 1. Promoting “Smart Healthcare” and enhancing patient participation. 2. Designing a consultation pacing chart. 3. Strengthening pre-consultation examination procedures. 4. Adjusting and setting recommended consultation times.

         These measures not only reduced average waiting times but also shortened delays by 30 to 40 minutes per session. In the future, the team plans to introduce an AI-based dynamic simulation model to further improve service quality.